FAQs about Buying A Laptop
     
    1)

    Yes. Every laptop we offer for sale is wireless. This means each computer computer with a wireless card that will allow you to connect to Wi-Fi networks. You must be in range of a FREE wireless network in order to get online. Places such as Starbucks, Libraries, Hotels, Coffee shops etc often offer free Wi-Fi within their premises. If you are at home an currently do not pay for internet service chances are it will be able to get on the Internet.

     
    2)
    Yes. You can try out any computer for up to thirty days. If you decide you want to upgrade to a more powerful laptop you can trade your current laptop back in and get full credit towards a higher model. For example, if you purchased the $149 model and want to get the $200 model you only have to pay the $50 additional and we will upgrade you to that model. This option is available for only the first 30 days.
     
    3)
    NO. The laptops have been completed erase and all the prior data has been removed. We then install a brand new fresh operating system with all the latest updates. It is the same as buying a brand new computer, the software is clean, fast and ready to use.
     
    4)
    Yes. The laptops all come with a free thirty (30) day warranty. We offer extended one year warranties starting at just $25 for the entire year.
     
    5)
    The warranty covers all the hardware and software on the computer. It does not cover accidental damage, theft, liquid spills, etc. If anything on the computer stops working due to normal use we will fix it for you at no cost. In addition, if you ever get a virus we will completely wipe the entire computer and re-install everything fresh just as it is on the day you purchased it for no cost. If you do not have the warranty it is $75 for each re-installation / virus removal.
     
    6)
    We do not guarantee the batteries on the laptops. They are the original battery and may no longer hold a charge. Batteries last about 1-2 years after which they need to be replaced. Some batteries may last 1-2 hours were other may not work at all. Just like in your TV remote batteries become depleted over time and need to be replaced. We offer brand new replacement batteries for $59. When the laptop is connected with the AC power adapter it will run forever.
     
    7)
    We offer Internet service through Clear wireless. You can get $50 off any laptop if you sign up for 4G Clear Internet service at our store. It generally runs about $50/month and will allow you to connect to the Internet anywhere in fixmypcrochester where there is cell phone service. If you are on the subway it will not work. You can also get Internet service from Time Warner Cable or Verizon. If you have cable TV the easiest thing is to contact your cable provider and add on Internet service.
     
    8)

    You can try out any computer for up to thirty days. If you decide you want to upgrade to a more powerful laptop you can trade your current laptop back in and get full credit towards a higher model. For example, if you purchased the $149 model and want to get the $200 model you only have to pay the $50 additional and we will upgrade you to that model. This option is available for only the first 30 days.

    THERE IS A 15% RESTOCKING FEE ON ALL RETURNS
    YOU MUST HAVE YOUR RECEIPT FOR ANY RETURN.
    RETURNS WITHOUT A RECIEPT WILL BE ISSUED AS STORE CREDIT

    All returns must be done within the first thirty days and the computer must be in the same condition it was when you purchased it.
    Refunds are issues via the same payment method used when purchasing.

     
    9)
    Yes. We offer layaway plans. The minimum deposit is $50 and you can pay off the laptop at your own pace. You must fully pay off the laptop within 12 months. Be advised that we do not put a laptop on hold for you during the layaway period. When you are getting close to paying off the unit you need to provide us with 2 weeks advanced notice that you will be picking up the laptop. This ensures we will have one in-stock and ready for you when you want to pick it up. You can not take the laptop until it has been paid in full.
     
    10)
    Yes. The operating system and software on the computer is 100% licensed and fully activated. You will be able to verify the authenticity, download Microsoft updates etc. You will receive the original Dell restore disc with any Dell laptop purchased.
     
    11)
    No. If you purchase the laptop online then we are required to ship it. If you purchase it in person you must pay for it in the store.
     
    12)
    Yes. You can purchase any laptop online it will be shipped to you for $24.95. We only ship to the continental USA.
     
    13)

    Yes. You can connect a webcam to any of the laptops for $149 and up. e webcams available for $20.

     
    14)
    Yes. Most of these laptops can be upgraded. However, we recommend you simply purchase the next model up rather than buy a less expensive model and paying to upgrade it. You will get more for the money buy purchasing the next model up which is going to be an upgrade.
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    585-473-3757
    Mon - Fri
    10AM - 7PM
    Sat & Sun
    12PM -5PM
    1379 WEST RIDGE ROAD (WE ARE MOVING TO A NEW LOCATION DECEMBER 31st. It is 1379 Wets Ridge Road across from Home Depot)
    Rochester, NY 14615