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When your PC Is on the Fritz, Who you gonna call?
I WAS having commitment problems. Not with a relationship. This was more serious -- this was with my computer.

Annoying pop-up advertisements kept asking if I wanted to continue antivirus or antispyware trial programs. I wavered. Should I buy? Would it help or destroy my computer? Was it a scam?

Chickening out, I pressed the continue button. Then, like a boyfriend setting an ultimatum, the program sternly told me that I had 10 more days to make up my mind.

What to do?

What else -- call in a therapist.

Steve Jobs rest In Peace.

 

When I called he sounded knowledgeable and reassuring. For $199, he would clean my family's year-old computer, install the appropriate programs and have it running in tip-top shape.

Customers can either deliver their tower, as he called it (I always thought of it as the hard drive) to his offices in New Rochelle, N.Y., or in Manhattan, or he will pick it up. 
NOTE: With our new remote assistance tool you do not have to bring in your PC

Adam, 25, who has an M.B.A. with a specialty in information technology, showed up at 10:15 a.m. sharp, nattily dressed. This gave me confidence.

I confessed my commitment issues. He'd heard it all before.

''People get scared,'' he said. ''They say they don't want to touch anything.''

It was good to know that I wasn't out there alone.

Adam gave me a quick rundown of what I needed: a firewall, antivirus and antispyware software.

The firewall acts like a doorman. If an unwanted intruder should come knocking, the firewall goes up.

Apparently my software, Microsoft XP, has a built-in firewall, so no problem there. Most older programs don't, so you can either upgrade the software, buy firewall software or purchase a hardware router, a mechanism the size of a slim paperback that hooks directly onto the computer and serves as a hardware firewall.

Antivirus software aims to protect against viruses and worms. The programs should automatically update daily, as new viruses are created all the time.

''People will say they have antivirus software, but it's two years old,'' Adam said. In other words, it's useless.

Antispyware software is supposed to do exactly what it sounds like -- catch the bad guys who can track your surfing habits, your personal information, your incoming and outgoing e-mails, even your every keystroke.

Installing antispyware should also eliminate most of those annoying pop-up ads.

Finally, your own operating system, especially Windows, should also be continuously updated. As Adam described it, ''hackers take advantage of holes in software to get in.'' By updating your software, you're closing those holes.

Our software, Adam told me, was properly updated. I felt proud, though I admit, it had nothing to do with me -- my husband had set that up.

A word of caution: if you install the protective software in a badly infected computer, it could fail to do the job, or actually make things worse.

And you don't want to load too much protection, because that can block access to legitimate Web sites or slow the computer.

That's why, Adam said, he starts from the bottom up, by physically cleaning the tower. When he opened ours, to my embarrassment, some small dust bunnies fell out. Everything else was covered in a fine layer of dirt.

He continued the rest of operation in his office. First he backed up my data that way, if you're missing something you need, he can easily find it.

Then he wiped the entire hard drive clean. Just hearing that made me sick to my stomach.

But Adam, used to this look of terror in customers' eyes, assured me that if I found anything missing, he could easily load it back on. Indeed, if I didn't like the job he did, he could return the software back to its original state.

After cleaning and removing spyware and viruses, he would take out the dozens of unnecessary icons and applications that virtually every computer has.

Before we get to the end of the story, I should tell you that although I didn't follow the advice of consumer advocates -- to hire only someone to repair your computer who is recommended by a friend, or a well-known service -- I did check his references.

''My computer was running terribly,'' said Tarun Hasija of Bricktown, N.J., ''With all the viruses, it was taking me 20 minutes to download my e-mail.'' And his computer was only six months old.

Like many people, he tried to fix it himself. He bought an antivirus program, but that became infected.

He thought of calling Dell, his computer's manufacturer, but ''I knew I'd be on hold forever, and then they would talk in a jargon I didn't understand.''

Mr. Hasija found Adam through a friend, and six months after the major overhaul, he says, it's running great.

Elaine Price, director of consumer affairs for Westchester County, called technology helpers like Adam ''the car mechanics of the 21st century.''

Ms. Price said that she had had few consumer calls about computer repairs, but one stuck in her mind: a woman complained that someone she hired to fix her machine took it to his shop and never got around to bringing it back.

After Ms. Price's office got involved, he eventually returned it.

Here are a few words of caution:

Make sure your repairer charges a flat fee rather than an hourly rate.

Beware of someone who says he can make your computer virus and spyware free in an hour or two. It takes at least six to eight hours for an expert to do a thorough job.

Get assurances that you'll get a free return visit if you're not satisfied.

So what happened with my computer?

Adam brought it back in the evening. He had installed Microsoft Antispyware (rated No.1 by Consumer Reports). He had installed Symantec Norton antivirus (No.4 on the Consumer Report list, but Adam's favorite). Both of them will update daily.

Gone were the corrupted files. The error messages that used to slow things down. The unnecessary applications. No one was tempting me with 30-day trial periods.

We'll see how it goes over the next few months. For now, my computer and I are in the second honeymoon phase. And we both know Adam is on the other end of the line if things get ugly again.

 

 

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Store Hours - Walk-ins Welcome!

Rochester Fix My PC Computers Store Hours
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM

Saturday 10:00PM - 5:00PM

on call 24 7 for emergency service at 585-473-3757

 

At Fix My PC Rochester, If it has a plug we fix it!

 

   
 

 

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FIX MY PC SERVICES

Our Mission

At Fix My PC, our mission is to provide quality value based expertise, to provide one of a kind scientific diagnostics using state of the art equipment, to provide repair services using high end technologies, and to help bridge the digital divide.

Rochesterfixmypc@gmail.com

 

1379 West Ridge Rd. Rochester, NY 14615 585-473-3757

Muppet Vincenzo

Yes his eyebrows & mouth are really this big!

If you would like to talk to the Computer Muppet Guru just call and ask to speak to the Muppet. He loves to give free advice!

Muppet Sharon

Yes she really is brown and lovely!

 

Did You Know?

Fix My PC is a locally ownedcomputer and electronic repair facility.

You are neighbors with Fix My PC if you live in the surrounding area of Rochester and Monroe County, NY.

When you come to Fix My PC, you help improve your local economy and not an economy overseas.

At Fix My PC, we care about the repairs we provide. Whenever and as often as possible, our owners personally inspect each and every job we do!Rochester - Computer Repair

 

Fix My PC Guiding Principles

Expertise

Our certified experts at Fix My PC maintain their knowledge through ongoing extensive industry research and testing of current as well as future trends in computers and electronics.

Trust

Your trust is important to us as we provide you with scientific diagnostics using state of the art equipment, personalized repair service using special high end technologies, and educated recommendations to reduce future risks.

Value

Intelligent discussion, not high-pressure sales, is our tool to help give you the best value and return on investment for your repair service.

Experience

Fix My PC technical experts collectively have provided decades of experience in IT service and repair for commercial businesses, organizations, and other industry giants in the auto, construction, education, finance, Fortune 500, government, health care, manufacturing, real estate, telecommunication industry as well as other various industries.

Solutions

Fix My PC offers choices in custom solutions designed to fit your needs with a comprehensive line of services and support options for all your computer and electronic repairs.

What Sets Fix My PC Apart From Others?

*We are a full " In- House" service center.

*We provide quick computer repair service and upgrades.

*e 100+ certifications decades of experience and expertise.

*e a culture that is felt immediately where you get a sense of real repair service and not commercial sales.

*We are more interested in maintaining your existing machines or finding custom solutions for upgrades as needed rather than out right selling new systems.

*We prefer to consult with you to figure out your exact needs and offer objective suggestions reflecting our extensive knowledge from decades of experience.

Important Advice

Before You Choose A Repair Technician

*Ask for proof of qualifications ! (Ask your repair person to show you why they are qualified to service your item).

*Ask for proof of certifications! (There are hundreds of repair shops who have no certifications nor do they have any right to service your item). At Fix My PC, e over 150 lifetime certifications to back up the comprehensive line of services and support option offered; and e serviced hundreds of items just like yours.

*Ask for proof of at least three previous repair jobs they have completed.

*Ask for proof of at least three references with phone numbers and call at least one for authenticity.

Before You Pay Anyone

*Again, ASK FOR CERTIFICATIONS & PLEASE TAKE HEED TO OUR ADVICE! ( Do not let an unqualified and uncertified person who may have failed at everything else in life service your item. Without credentials, they can pose a high risk of to your item).

*Ask, DO THEY HAVE A PUBLIC SERVICE CENTER? Fix My PC service center is located at 1379 WEST RIDGE ROAD (WE ARE MOVING TO A NEW LOCATION DECEMBER 31st. It is 1379 Wets Ridge Road across from Home Depot). We offer 24/7 call support. ( It is never a good idea to go to a house, basement, or garage of someone who claim to be a repair man. Why put yourself at risk of danger, scam, and liability?)..

*GET A written CONTRACT with a price quote and PROOF they are a LEGAL BUSINESS ( Tax ID Number).

Without the above items and practices, You have no legal obligation to pay them.

DID YOU KNOW?

You BECOME the employer and you can be found responsible for any injuries or loses they suffer while working on your electronics.

Thats Right!

For example, if they simply fall on your front walk you are responsible. If they so much as cut their finger and need stickes the same rules apply.

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